Refund Policy

1. Purchases are made through the app stores

MijnPas Premium subscriptions are sold and billed through Google Play (Android) or the Apple App Store (iOS). Appieo does not process payments directly and does not have access to your payment details - Google and Apple are the merchant of record for these purchases.

2. Refunds are governed by the platform you purchased through

Because Google and Apple process the payment, refund requests are governed by their own policies, not by Appieo directly:

• Google Play purchases: request a refund through Google Play's own refund process (play.google.com/store/account or Google Play support).
• Apple App Store purchases: request a refund through Apple's own process (reportaproblem.apple.com or Apple Support).

Appieo cannot independently approve, process or override a refund made through either platform.

3. General policy

Subscription purchases are generally non-refundable once the billing period has started, except where required by mandatory consumer-protection law in your country of residence or by the policies of the platform you purchased through. We do not promise refunds beyond what applicable law or the relevant app store's policy already provides.

4. EU/Dutch consumer rights

Nothing in this policy limits any statutory right you have under Dutch law or EU consumer protection law, including rights relating to digital content and services, which take precedence over this policy where they apply.

5. Contact

For anything not resolved through Google Play or Apple support, contact us at [email protected].